Your Consent

Please read this Privacy Policy carefully before using our website. By accessing and using Al Bahar General Trading’s website (www.albahartradinguae.com), you agree to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree to these terms, please discontinue using the website.

This Privacy Policy applies solely to activities conducted on www.albahartradinguae.com and does not extend to any offline activities or third-party websites linked to ours.

We use your personal information to enhance our website’s functionality, provide better services, and improve user experience. By using the website, you consent to our data collection and usage practices as outlined in this policy.

Information We Collect & Its Sources

Al Bahar General Trading collects various types of data to optimize user experience and service quality. This includes:

1. Non-Personal Data (Automatically Collected)

We gather anonymous data that helps improve website performance. This includes:

  • Browser type and version
  • IP address
  • Time and date of visit
  • Pages visited and time spent on each page
  • Referral sources (how you arrived at our site)
  • Device type and operating system

This information does not personally identify users and is collected for website optimization purposes.

2. Personal Data (Provided by Users)

To access certain services, users may need to provide personally identifiable information, such as:

  • Name
  • Phone number (home, work, or mobile)
  • Email address
  • Physical address (street, city, state, postal code, and country)
  • Account registration details (username and password)
  • Transactional information (order history, inquiries, payments)
  • Feedback and customer reviews

3. Financial Information

  • Any financial data (such as credit/debit card details) will not be stored, sold, shared, rented, or leased to third parties.
  • We do not disclose payment details to any external entities.
  • All online payments are processed through secure third-party payment gateways.

Use of Collected Information

The information we collect is used to:

  • Improve website functionality and user experience
  • Process transactions and fulfill orders
  • Communicate updates, promotions, and service-related messages
  • Enhance security and prevent fraudulent activities
  • Respond to inquiries, feedback, or customer support requests

We do not sell or rent user information to third parties.

Cookies & Web Technologies

Cookies are small text files stored on your browser that help us improve website performance. These may include:

  • Session cookies (temporary and deleted after you close your browser)
  • Persistent cookies (remain until manually deleted)

Users can choose to disable cookies via browser settings, though this may limit website functionality.

Data Security Measures

We take appropriate measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction. However, while we employ security technologies, no online transmission is 100% secure. Users are encouraged to take personal precautions when sharing data online.

Third-Party Links

Our website may contain links to third-party websites. We do not control their privacy policies or data collection practices. We advise users to review the privacy policies of any linked websites before providing personal information.

Children’s Privacy

We do not knowingly collect personal information from individuals under 18. If we discover that a minor has submitted data without parental consent, we will take immediate steps to delete the information.

Payments & Transactions

  • Payments are processed securely through third-party payment gateways.
  • Al Bahar General Trading does not collect, store, or process payment details directly.

WhatsApp Integration

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our WooCommerce store and WhatsApp-based services.

2. Information We Collect

When you interact with our store or use the WhatsApp integration, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Order history
  • WhatsApp message content (limited to service-related communication)

3. How We Use Your Information

We use your information for:

  • Sending order updates and confirmations via WhatsApp
  • Providing customer support
  • Marketing and promotional messages (only with your consent)
  • Improving user experience on our website and app

4. WhatsApp API and Third Parties

We use third-party providers to integrate WhatsApp API. These providers may process your data under their own privacy policies:

We ensure all data processors comply with data protection laws.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Data Security

We implement strong technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to processing for marketing purposes

To exercise your rights, contact us at: [your email/contact link]

8. Consent for WhatsApp Messages

By entering your phone number and verifying your identity, you consent to receive messages from us via WhatsApp. You can opt out anytime by replying “STOP” or contacting us directly.

9. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date.

Privacy Policy Updates

This Privacy Policy is effective as of 01-05-2025. We may update it periodically to comply with new regulations or enhance our data protection measures. Users are encouraged to review this page regularly for any changes.

Modifications take effect on the date they are posted.

 

We are committed to ensuring your privacy and data security. Thank you for trusting Al Bahar General Trading.